Frequently Asked Questions
Everything you need to know about bringing Neptune home.
What is the typical delivery time for furniture orders?
Standard shipping usually takes 5-10 business days. For larger items requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit.
Do you offer a warranty on your home decor and furniture?
Yes, all Neptune furniture pieces come with a 1-year limited warranty covering manufacturing defects and structural integrity under normal household use.
What is your return policy if I am not satisfied?
We offer a 30-day return window for most items. Products must be in original packaging and unassembled. Please note that a restocking fee may apply to oversized furniture.
Can I request fabric samples before purchasing a sofa?
Absolutely. We offer complimentary swatch kits for our entire upholstery collection to help you choose the perfect texture and color for your space.
How can I track the status of my shipment?
Once your order leaves our warehouse, you will receive an email with a tracking link. You can also monitor your delivery status through the 'Order History' section of your Neptune account.
Do you provide assembly services?
We offer professional assembly services for an additional fee at checkout. If selected, our delivery team will assemble your furniture and remove all packaging materials.