Returns & Exchanges

At Neptune, we want you to be completely satisfied with your home decor and furniture; if an item isn't the perfect fit, you can return it within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and zip code to select the items you wish to send back.

• 2.
  Prepare the Package

  Carefully repack your items in their original packaging, ensuring all hardware and assembly instructions are included to prevent damage during transit.

• 3.
  Label and Ship

  Print the prepaid shipping label provided via email and drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will issue a full refund to your original payment method within 5-7 business days.